Superbru Help Centre

• I have forgotten my password
• I have forgotten my email address. What do I do now?
• I cannot reset my password as I no longer have access to my email account.
• I have changed my email address. How can I update this?
• I have entered my email address, but it is not being recognized. What now?
• I have forgotten my email address and password.
• I have recently registered a profile on Superbru but can't log in again. What should I do?

See all articles in Login issues →

• How do I get my friends to join me?
• How do I sign up to play SuperBru?

• A tournament has finished but I have not received my SuperBru honours.
• How do I change my password?
• How do I change my team allegiance?
• How do I change my time zone?
• How do I change or update my email address?
• How do I delete my SuperBru profile?
• How do I edit or change my name?

See all articles in Profile →

• Abandoned or Cancelled Matches
• Can default picks be disabled?
• Can I make picks one at a time?
• How do I lock my picks?
• How do I view other players' picks
• I'd like to change my pick.
• I have locked my picks but made a mistake. What do I do now?

See all articles in Picks →

• Abandoned or Cancelled Matches
• How are ties broken in the leaderboard rankings?
• How does the scoring system work?
• How does the scoring work for knockout rounds or finals?
• I have started a new pool but there are still points from earlier in the season
• Is there a way to switch off default picks?
• My points are different in the pools which I play in. Why is this?

See all articles in Points →

• How do I start or create a new pool
• Can I make different picks for different pools?
• How can I change the pool captain?
• How do I add SuperBru Super Rugby Legends to my pool?
• How do I approve a pending player's pool membership
• How do I change my pool's name
• How do I contact all my pool members?

See all articles in Pools →

• Can I submit a different lineup, captain and kicker for each match?
• How does the fantasy scoring work?
• How do I play the fantasy game?
• My Fantasy leaderboards have not updated yet
• Other fantasy gameplay: If I select a player in a position that he doesn't play in during the match will I still earn points for that player?
• Other fantasy gameplay: I have a player who also plays in another position for some matches. Can he be used in another position>
• Other fantasy gameplay: I want to view my pool members' selected players

See all articles in Fantasy →

• How do I play Superstars and 5-a-side Fantasy games?
• One of my players didn't start his match. Can I swap?
• What happens if a player is withdrawn after being loaded into a band?
• What if my pick doesn't play?
• What is Superstars? (Fantasy Lite)
• When will bands be loaded with players?

• A fixture is listed incorrectly on the site.
• How do I resign from a tournament?
• I've won a prize from a SuperBru sponsor - how do I claim it?
• I won the Yellow Cap but have not received anything.
• Scores are tied for the yellow cap. How was the yellow cap allocated?
• The pool captain has offered prizes for my pool. How do I claim them?
• What do I get if I win my pool?

See all articles in Tournaments →

• How can I link a pool, which I was not captain of, to my club?
• How do I view results and leaderboards from a previous season?
• I want to delete my club. How do I do that?

• An ad is covering up content on SuperBru!
• Can I advertise on SuperBru?
• How ads work on SuperBru
• How can I switch off ads on SuperBru?
• How does SuperBru decide which ads to show me?
• I have seen a spammy ad. Why do these appear and what can I do?
• I never click on ads, so what is the point in showing them to me?

See all articles in Ads →

• Merchandise: Can I cancel my order?
• Merchandise: Can I pay by EFT, cheque or cash?
• Merchandise: Can I update my order/delivery details?
• Merchandise: How long will it take to receive my merchandise?
• Merchandise: What is the returns policy?
• Superpools: Can I refund my voucher?
• Superpools: How do I invite people to my pool?

See all articles in Store →

• How do I cancel my Premium subscription?