Login issues

  • I have forgotten my password

    Please use our forgotten password tool to reset your password: http://www.superbru.com/home/forgotten.php If you're still struggling to access your profile, please contact us on support@superbru.com, indicating your full name, Superbru username and the email address you use for your Superbru pr...
  • I have forgotten my email address. What do I do now?

    Please contact us and indicate your full name, SuperBru username and what your previous email address may have been. We'll track down your profile using these details and help you to regain access to your profile.
  • I cannot reset my password as I no longer have access to my email account.

    Please contact us and indicate your full name, SuperBru username and your previous email address. We'll be able to trace your profile using these details and help you to regain access to your profile.
  • I have changed my email address. How can I update this?

    You will still be able to log into your SuperBru profile with your old email address and password, even if you no longer have access to that email address. Once you've successfully logged in, go to Your Account > Settings > Details to update your email address. Remember to save the changes ...
  • I have entered my email address, but it is not being recognized. What now?

    Please double check the spelling of your email address to ensure that it has been correctly entered with no spelling errors or spaces. If the problem still persists, please capture a screenshot of what you are seeing displayed when the system does not recognize your email address and send it to u...
  • I have forgotten my email address and password.

    Please contact us and indicate your full name, SuperBru username and what your previous email address may have been. We'll track down your profile using these details and help you to regain access to your profile.
  • I have recently registered a profile on Superbru but can't log in again. What should I do?

    If you are entering your email address and password correctly, there may be a chance that you created your profile using an incorrect email address or an address with a typing error in it. Please contact us as soon as possible, indicating your full name, Superbru username and email address so tha...
  • I have a different login problem not listed here.

    Please contact us as soon as possible, indicating your full name, SuperBru username and email address so that we can do a refined search for your profile and assist you to regain access.