Store

  • Merchandise: Can I cancel my order?

    You have the right to cancel your order within 7 days of placing your order, or within 7 days of receipt of goods (whichever is longer). For help with cancellations and refunds, please get in touch via support@superbru.com, quoting your order number.
  • Merchandise: Can I pay by EFT, cheque or cash?

    No, we currently only accept payment by credit or debit card.
  • Merchandise: Can I update my order/delivery details?

    If you need to update your delivery details, please get in touch via support@superbru.com, quoting your order number. If we have not yet despatched your order, there is a chance we may still be able to update it in time. The contents of an order may currently not be changed once the order is plac...
  • Merchandise: How long will it take to receive my merchandise?

    Deliveries to South African recipients: Expect to receive your order 5-7 days after ordering. We ship using CourierIT (http://www.courierit.co.za) Deliveries to UK recipients: Our stock is kept in the UK and is shipped using Royal Mail. Expect delivery within a few days if you are based in the UK...
  • Merchandise: What is the returns policy?

    Goods that have not been worn may be exchanged or returned if you notify us that you wish to return them within 7 days of ordering, or 7 days of taking delivery (whichever is longer). If you wish to change sizes, or change style of t-shirt, for example, we will endeavour to help subject to availa...
  • Superpools: Can I refund my voucher?

    You are entitled to cancel your SuperPool Upgrade Voucher and obtain a full refund for up to 7 days after the time of purchasing. Please contact us (http://www.superbru.com/home/contact.php?#) to arrange this, quoting your voucher code and order number. Refunds will only be made via credit to the...
  • Superpools: How do I invite people to my pool?

    You can make use of our Pool Invitation tools to invite friends to join your pool. Simply open your pool in the relevant tournament and click on the Invite Friends button (towards the right hand side of the page) and choose one of the available options to invite your friends to join in the action.
  • Superpools: How do I remove a player from my pool?

    If you are the pool captain you can remove a player from your pool by navigating to the pool management section (go to the relevant tournament, open up your pool and click on the Manage Pool button towards the right of the screen). Once there, click on the Manage Players button on the left to ope...
  • Superpools: How do I upgrade my pool to a Superpool?

    You can upgrade your pool in your pool's management area: 1) Open your pool in the relevant tournament. 2) Click on the Manage button within your pool. 3) Click on the Upgrade Pool button and follow the prompts to complete your pool upgrade transaction.
  • Superpools: I'd like to add a friend to my pool.

    You can make use of our Pool Invitation tools to invite friends to join your pool. Simply open your pool in the relevant tournament and click on the Invite Friends button (towards the right hand side of the page) and choose one of the available options to invite your friends to join in the action.
  • Superpools: If I destroy my pool will I get a refund?

    If you upgrade a pool and subsequently destroy the pool, you will not be entitled to a refund of your upgrade fee unless you destroy the pool within 7 days of the time of order of your SuperPool Upgrade Voucher. Please contact us (http://www.superbru.com/home/contact.php?#) to arrange this, quoti...
  • Superpools: When will my pool be upgraded?

    Your pool will be immediately upgraded to a SuperPool after a successful credit card transaction has been completed.
  • Why are some products available in certain locations and not others?

    We manufacture one range of products in South Africa, and ship those to SA residents only. All other products are manufactured in, and shipped from, the UK. Using different manufacturers means it's not always possible to have the same product range in each location.