Login issues

  • I cannot reset my password as I no longer have access to my email account.

    Please contact us (http://www.superbru.com/home/contact.php?#) and indicate your full name, SuperBru username and your previous email address. We'll be able to trace your profile using these details and help you to regain access to your profile.
  • I have a different login problem not listed here.

    Please contact us (https://superbru.reamaze.com/conversations/new) as soon as possible, indicating your full name, SuperBru username and email address so that we can do a refined search for your profile and assist you to regain access.
  • I have changed my email address. How can I update this?

    You will still be able to log into your SuperBru profile with your old email address and password, even if you no longer have access to that email address. Once you've successfully logged in, click Edit Settings (http://www.superbru.com/player/edit_profile.php) under the 'Me' menu once you are lo...
  • I have entered my email address, but it is not being recognized. What now?

    Please double check the spelling of your email address to ensure that it has been correctly entered with no spelling errors or spaces. If the problem still persists, please capture a screenshot of what you are seeing displayed when the system does not recognize your email address and send it to u...
  • I have forgotten my email address and password.

    Please contact us (http://www.superbru.com/home/contact.php?#) and indicate your full name, SuperBru username and what your previous email address may have been. We'll track down your profile using these details and help you to regain access to your profile.
  • I have forgotten my email address. What do I do now?

    Please contact us (http://www.superbru.com/home/contact.php?#) and indicate your full name, SuperBru username and what your previous email address may have been. We'll track down your profile using these details and help you to regain access to your profile.
  • I have forgotten my password

    Please use our forgotten password tool to reset your password: http://www.superbru.com/home/forgotten.php (http://www.superbru.com/home/forgotten.php) If you're still struggling to access your profile, please contact us on support@superbru.com, indicating your full name, Superbru username and t...
  • I have recently registered a profile on Superbru but can't log in again. What should I do?

    If you are entering your email address and password correctly, there may be a chance that you created your profile using an incorrect email address or an address with a typing error in it. Please contact us (https://superbru.reamaze.com/conversations/new) as soon as possible, indicating your full...